What type of words are known to be soothing and invoke a more positive reaction?

Calming words are specifically designed to create a relaxed and reassuring atmosphere. These types of words often evoke feelings of tranquility and safety, which can help reduce anxiety or stress in individuals. They are particularly effective in communication situations where the goal is to comfort or soothe, such as in customer service scenarios or therapeutic environments.

In contrast, encouraging words aim to uplift and motivate, which, while positive, may not inherently convey the same sense of peace as calming words. Formal words tend to maintain a level of professionalism but can sometimes create distance rather than warmth. Instructive words serve a specific purpose of providing information or guidance, which is valuable but does not necessarily foster a soothing environment. Thus, calming words distinctly focus on positive reactions that promote relaxation and comfort, making them the most effective choice in the context of this question.