USPS Sales & Services Associate Practice Exam

The correct answer is determined by understanding the goal of communication confirmation in the context of the USPS Sales & Services Associate role. Communication is effectively confirmed when a closed question is asked.

Closed questions are structured to elicit a specific, often straightforward response, typically “yes” or “no.” This type of questioning provides clarity and ensures that both parties are on the same page regarding the information exchanged. For example, asking a customer, "Did you receive the tracking information?" requires a direct confirmation that helps confirm that the message has been understood.

In contrast, open-ended questions invite broader responses and may not provide the immediate clarity needed for confirmation. Hazmat questions pertain specifically to hazardous materials and their handling rather than general communication practices, while rhetorical questions do not seek an answer and are meant to provoke thought rather than confirm understanding. Therefore, closed questions serve the purpose of confirming communication more effectively in a sales and services environment.