What is the first step in the G.I.S.T. process?

The G.I.S.T. process is a customer service approach used by USPS associates to ensure effective communication and assistance to customers. The first step, "Greet," is essential as it sets the tone for the entire interaction. By greeting the customer, you create a welcoming atmosphere that makes them feel acknowledged and valued. This initial contact is important in building rapport and establishing trust, which can enhance the customer’s overall experience.

A warm and friendly greeting not only puts the customer at ease but also opens the door for communication. It signals to the customer that you are ready to assist them with their needs. In contrast, steps like "Inquire," "Suggest," and "Thank" come later in the process, as they involve deeper engagement and resolution of the customer's requests after the initial greeting has taken place.