What is one function of a self-service kiosk?

One of the key functions of a self-service kiosk is to complete simple transactions. These kiosks are designed to make certain processes more efficient and convenient for customers. For example, users can weigh and pay for packages, purchase stamps, and print shipping labels without needing to interact with a customer service representative. By streamlining these basic services, self-service kiosks enhance the overall customer experience while allowing postal staff to focus on more complex inquiries and tasks.

While options related to replacing personnel, assessing feedback, or increasing marketing efforts may have relevance in a broader context, they do not directly represent the primary purpose of a self-service kiosk, which is to facilitate straightforward transactions efficiently. This focus on convenience and accessibility is what makes self-service kiosks valuable in postal services.