What are the four components of customer experience essentials?

The four components of customer experience essentials focus on creating a positive interaction and fostering strong relationships with customers. The selected answer includes telephone courtesy, smiling, delivery done right, and valuing customer business, which are all integral to ensuring customers feel valued and well-treated throughout their experience.

Telephone courtesy is crucial as it sets the tone for communication and reflects the organization's commitment to customer service. A welcoming approach, such as smiling (even over the phone), creates a pleasant interaction and helps build rapport with the customer. Delivery done right emphasizes fulfilling commitments to customers, ensuring that their expectations are met or exceeded, which is vital for customer satisfaction. Finally, valuing customer business highlights the importance of letting customers know that their patronage is appreciated, reinforcing their loyalty.

These components help create a strong foundation for customer service, ultimately leading to a better customer experience and fostering long-term relationships.