What action must the SSA take when a customer presents anonymous mail?

When a customer presents anonymous mail, the Sales & Services Associate (SSA) must weigh the article. This action is essential for several reasons. Firstly, weighing the mail establishes its correct postage based on weight, which is critical for ensuring that the mail is processed correctly and delivered without delay. Additionally, weighing the item can provide important information about its contents, particularly if it seems suspicious.

Handling mail without a sender's information can raise concerns, especially if it appears irregular. Weighing the article allows the SSA to follow proper protocols for how anonymous items are treated within the postal system. It enables the SSA to take the appropriate next steps based on the findings from weighing, such as determining the necessary postage or potential security measures.

In contrast, canceling the package would not be appropriate unless there was an explicit reason to do so, such as a refusal of service from the customer. Contacting security might be necessary in specific circumstances, but not unless the item raised genuine concerns for safety or legality. Opening the package violates postal regulations regarding the privacy and security of mail unless there is an explicit reason established for inspection per the postal policies. Thus, weighing the article is the best first action for the SSA when dealing with anonymous mail.